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Accounts blocked for users who have not yet changed their password

On 8 March, ICT Services blocked the accounts of staff and students who have not yet changed their password. You can only gain access to your account by completing the 'Forgot password' procedure at or In order to do this, your personal email address must be registered in the Self-Service tool (employees) or in Studielink (students). 

Personal email address unknown in the Self-Service tool

If you have not entered a valid personal email address in the Self-Service tool, please contact the Service Desk at 020 525 1402. They’ll help you further. 

Personal email address unknown in Studielink 

Haven’t registered a valid personal email address in Studielink? You can change your private email address in Studielink. After a few minutes, you’ll receive an email at your private email address which you can use to complete the 'Forgot password' procedure. 

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